How to Find the Best Live Chat Software

Adding live chat software to your web design Chula Vista will create a new communication channel. The best thing is that the software is offered to both small and large businesses and there are multiple plans to pick from. Whether you need a basic or advanced solution you will find it. The problem, however, is that these software are not created equal. Some are better than others. If you are in the market for the best live chat software for your website, here are some of the most important things you need to do.

Read reviews

The first step is obviously to read as many reviews as you possibly can. Your web designer Chula Vista will be happy to tell you the features you should look for in live chat software. Use his recommendations to review as many software as you can. Start with reviews that describe software then move on to reviews left by consumers. Too many negative reviews are a red flag.

Pricing

The live chat software is not cheap. You, however, don’t want to spend a lot of money on software that offers the same exact features as a cheaper one. That is why taking time to review pricing is very important before choosing live chat software. While most chat software companies will require that you call or fill online forms in order to get a pricing quote, the pricing on most software is mostly charged on monthly basis. The cost mostly varies depending on the number of people that will be using the live chat as well as the special features in the software. On average, the basic plan goes for $20 to $40 per month while the high tiers can go up to $150 per month. It all depends on the company you are getting the live chat software from.

It is also good to check for additional fees such as setup and installation fees. Some companies will also charge for training. With your list of the features you need in a live chat in hand you should compare the rates from multiple companies. That is the key to finding the best priced live chat software. Don’t ignore the recommendations of your web designer Chula Vista as you search for the right software.

Finding the right live chat software requires that you have a list of the must-have features as well as a budget in mind. This will help narrow down your search. If yours is a non-profit business you should search for cheaper packages or ask for special pricing from the live chat software company.

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